Shipping policy

Last Updated: February 15, 2026

Lunvara offers fast, fully tracked worldwide shipping to the countries listed below. All orders include tracking and quality-checked packaging.

1. Shipping Locations

We currently ship to the following countries:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand

We do not ship outside these regions at this time.

2. Shipping Costs

Shipping costs and free-shipping thresholds vary by country:

🇺🇸 United States

  • Free Shipping: orders from $49.00 USD
  • Standard Shipping: $4.95 USD

🇬🇧 United Kingdom

  • Free Shipping: orders from £40.00 GBP
  • Standard Shipping: £3.95 GBP

🇨🇦 Canada

  • Free Shipping: orders from $65.00 CAD
  • Standard Shipping: $5.95 CAD

🇦🇺 Australia

  • Free Shipping: orders from $65.00 AUD
  • Standard Shipping: $6.95 AUD

🇳🇿 New Zealand

  • Free Shipping: orders from $75.00 NZD
  • Standard Shipping: $7.95 NZD

3. Delivery Times

3.1 Processing Time

Orders are processed within 1–3 business days. This includes product checks, packaging, and handoff to our logistics partners.

3.2 Cut-Off Time

Orders placed after 6:00 PM (local time) begin processing the next business day.

3.3 Transit Times After Processing

Typical delivery times:

  • United States: 5–7 business days
  • United Kingdom: 5–7 business days
  • Canada: 5–9 business days
  • Australia: 6–10 business days
  • New Zealand: 6–10 business days

3.4 Total Delivery Time

Most customers receive their order within 6–12 business days. Delays may occur due to holidays, customs, or carrier issues.

4. Tracking Information

All orders include full tracking.

You will receive a tracking email once your order ships. Tracking updates may take 1–3 business days to appear.

5. Packaging

Every order is carefully inspected, sealed, and protected to minimise transit damage.

6. Address Changes

Need to update your address?

Contact us at support@mylunvara.com immediately. We can only change the address before your order enters fulfilment.

7. Missed Delivery / Uncollected Orders

If the courier cannot deliver:

  • They may leave the parcel with a neighbour or at a pickup point.
  • If the package is returned to us, we will resend it one time for free.

Important: Refused or unclaimed packages are not eligible for a refund unless returned according to our Return Policy.

8. Order Issues

8.1 Damaged or Faulty Product

If your product arrives damaged or faulty:

  • Contact us within 10 business days
  • Include your order number and clear photos or videos

We will send a free replacement. If the replacement is also faulty, we will issue a full refund.

8.2 Wrong Item Delivered

If you received the wrong item:

  • Contact us within 10 business days
  • Include photos of the product and packaging

We will ship the correct product for free and cover any return costs.

8.3 Lost Package

If your package has not arrived within 30 days:

  • A free replacement, or
  • A full refund

9. Customer Responsibility

Please provide complete and accurate shipping details. If a package is undeliverable due to incorrect information provided by the customer, we cannot offer a refund.

10. Contact Information — Lunvara

Email: support@mylunvara.com

We reply within 24 hours on business days.

Support Hours:
Monday – Friday: 8:00 AM – 11:00 PM EST
Saturday – Sunday: Closed