Cancellation policy
We want you to be completely satisfied with your purchase. Here's everything you need to know about cancellations, refunds, and returns.
Subscription Cancellation
You may cancel your subscription at any time before the next billing cycle without penalty.
Cancellations can be submitted through your account settings on our website or by contacting our customer support team at support@mylunvara.com.
Once cancelled, your subscription will not renew, and no further charges will be applied.
60-Day Money-Back Guarantee
If you're not satisfied with your product, you can request a full refund within 60 days of receiving your first order.
To qualify for a refund, contact our customer support team at support@mylunvara.com with your order details. We'll assist you in processing the return and refund.
The refund applies to the product cost. Shipping fees are non-refundable.
Return Requirements
- The item must be in original condition and unused.
- Original packaging must be included.
- Valid proof of purchase is required.
- Items must not be opened or altered.
How to Request a Refund
- Contact customer support at support@mylunvara.com within 60 days of receiving your order.
- Provide your order number and reason for the refund request.
- Follow the instructions provided by our team for returning the product, if applicable.
Exclusions
- Refunds are available only for the first order within the 60-day period.
- Items purchased in bulk or on sale may not be eligible for a refund. Please refer to the terms of the specific promotion or discount for details.
Contact
If you have any questions about cancellations, returns, or refunds, contact us at support@mylunvara.com.